RETURNS POLICY

                                                                                               

 

DOMESTIC RETURNS

*LALA COLLECTION SHOES STORE accepts returns on: unworn, unwashed, full price merchandise with original tags attached. Return package(s) must be postmarked within 7 days of original customer receipt and delivery confirmation date.

NOT applicable for returns: The brand merchandise (excluding apparel), sale and discounted merchandise, and products.

NOTE: You have 48 hours within delivery confirmation date to claim a defect on any items listed as "not applicable for return" to receive a refund due to damage or defect.

LALA COLLECTION's Fulfillment Center is located in Boston MA, and operates under Time Zone (T-Z).

The address is:

12 Diamond st, Lawrence MA, 01843

To make a return please follow the next three steps carefully.

Step 1:
Fill out LALA COLLECTION  Return Authorization Form (included in original package) completely; ensuring all mandatory fields are filled out.

Step 2:
You are welcome to use the LALA COLLECTION  pre-printed return shipping label enclosed in your original package. Please note: The cost of said return shipping label will be automatically deducted from your refund.

Step 3:
Safely enclose return item(s) in shipping package of your choice. Be sure to include complete Return Authorization Form, as we will not accept any returns without it. Seal your package and affix with provided pre-printed shipping label or shipping label of your choice. Then simply drop your package off at official location of specified carrier.

What is lalashoesstore.com return policy?

DOMESTIC RETURNS

*LALA COLLECTION  accepts returns on: unworn, unwashed, full price merchandise with original tags attached. To process a return, LALA COLLECTION online shoes store return form must be completed within 7 days  to 1 week  of original delivery confirmation. Once return is approved by LALA COLLECTION Customer Service, packages must be postmarked no later than three days.

NOT APPLICABLE FOR RETURNS

For damage or defect item.

NOTE: You have 48 hours within delivery confirmation date to claim a defect on any items listed as "NOT APPLICABLE FOR RETURNS" to receive a refund due to damage or defect. Please contact customerservice@lalascollection1@gmail.com to claim a defect.

LALA COLLECTION's Fulfillment Center is located in BOSTON, MASSACHUSSETTS and operates under Time Zone (T-Z).

To make a return please follow the next three steps carefully:

Explain the question to return ensuring all mandatory fields are filled out. Customer Service will review return eligibility and will contact you within two business days.

Once your return is accepted, print your pre-paid label provided along with the approved return authorization form. Please note: The cost of said return shipping label will be automatically deducted from your refund.

Safely enclose the approved return item(s) in shipping package of your choice. Seal your package and affix with provided pre-paid shipping label or shipping label of your choice. Then simply drop your package off at official location of specified carrier.

.FINAL NOTE: LALA COLLECTION reserves the right to refuse any returns without an approved online return form. We do not accept exchange of merchandise. In order for us to process your refund, you must complete all steps in the Online Returns insert included in your original package. Failure to comply with these instructions will automatically be marked as ineligible. All shipping and handling costs are non-refundable. All damaged or late return shipments will be sent back to customer via ground shipping and not applicable for further returns. 

*LALA COLLECTION Holiday Return Policy: Orders placed between December 1st - December 23rd will be eligible for an extended Return Policy. Items purchased during this time must be postmarked no later than January 2nd of the following calendar year. This excludes all items not applicable for return.

 

INTERNATIONAL RETURNS

LALA COLLECTION  accepts returns on: unworn, unwashed, full price merchandise with original tags attached. To process a return, LALA COLLECTION SHOES STORE online return form must be completed within 15 days of original delivery confirmation. Once return is approved by LALA COLLECTION Customer Service, packages must be postmarked no later than three days.

 

NOT APPLICABLE FOR RETURNS:

NOTE: You have 48 hours within delivery confirmation date to claim a defect on any items listed as "NOT APPLICABLE FOR RETURNS" to receive a refund due to damage or defect. Please contact customerservice@lalascollection1@gmail.com to claim a defect.

LALA COLLECTION's Fulfillment Center is located in Boston, Massachussetts  and operates under Time Zone  (T-Z).

NOTE: All international return shipments will be at customer's expense.To make a return please follow the next three steps carefully:

Complete online form (link) ensuring all mandatory fields are filled out. Customer Service will review return eligibility and will contact you within two business days.

Once your return is accepted, print the return authorization form and include in return shipment.

Safely enclose the approved return item(s) in shipping package of your choice. Seal your package and affix with shipping label of your choice. Then simply drop your package off at official location of specified carrier.

 

NOTE: LALA COLLECTION strongly recommends using delivery confirmation on your return package, as we will not be held liable for any lost, damaged or late return packages.

LALA COLLECTION SHOE RETURN POLICY

Shoes must be. We will not accept returns on shoes with any visible scratches, stains or scuffed soles. Shoes must be returned in and with all original packaging.

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